Privacy Policy

Effective 6 November 2026

This policy explains what data the Soqqa Club app for iPhone, iPad and Android and the soqqa.club website receive, why we need it, who can see it and how to delete your account. Questions go to support@soqqa.club.

1. Who is responsible for your data

Your data is processed by Soqqa Club, the team that develops the Soqqa Club app and runs its servers ("we"). You can reach us at support@soqqa.club.

2. What data we receive

Signing in

• With Google — your Google account ID, name, email address and profile photo link. Google sends these when you sign in.
• With Apple — only the Apple ID identifier for our app. We do not ask Apple for your name or email.

We never see or store your Google or Apple password.

Profile

Your nickname, the avatar you chose or a photo you uploaded from your gallery, your club status and settings.

Games and coins

Tables, moves and results of your games, stakes and payouts, rating, and the balance and history of the in-game coins Soqqa and Club Coins. If purchases are available in the app, payment goes through the App Store or Google Play. We receive the purchase details — item, time and transaction ID — but never your card details.

Chat

Messages you write at the table, including private messages to other players, your reports on messages and the list of players whose messages you have hidden.

Device and sign-ins

The app installation ID, device model, platform and operating system version, app version and build number, language and time zone, IP address and time of sign-in.

Notifications

Your device's push notification token — only if you allowed notifications.

Technical logs

Server error records.

What we do not collect

Location, contacts, advertising ID or data from other apps. The app has no ads and no third-party analytics. The soqqa.club website sets no cookies and uses no visitor tracking.

3. Why we use it

• Sign-in and account — to recognise you on any device and keep your progress.
• Gameplay — seating at tables, running the game, stakes, payouts, rating and the leaderboard.
• Fair play — detecting cheating, collusion and several accounts run by one person. For this we analyse games, coin transactions, devices and IP addresses. Automated checks only alert an administrator; a person decides whether to freeze or block an account.
• Chat and moderation — delivering messages, filtering profanity and reviewing reports.
• Notifications — club news and notices about new app versions.
• Support and security — answering your requests, finding and fixing bugs and protecting the service from attacks.

We process data because the app cannot work without it (performing our agreement with you) and for our legitimate interest in fair play and security. Notifications and photos are based on your consent, which you can withdraw at any time.

4. Who can see your data

• Other players see your nickname, avatar or photo, status, rating, game results and your messages in the table chat. A private message is seen only by its recipient. Spectators see the table, but not your cards and not the chat.
• Soqqa Club administrators — for support, reviewing reports and checking fair play. This includes private messages. The admin panel is not reachable from the internet, signing in requires two-factor verification, and every action is logged.
• Service providers the app relies on:
  • Hetzner Online GmbH — servers in a data centre in Helsinki, Finland, where the game data is stored;
  • Google — Sign in with Google and notifications on Android (Firebase Cloud Messaging);
  • Apple — Sign in with Apple and notifications on iPhone and iPad (Apple Push Notification service);
  • App Store and Google Play — payment for purchases, if available in the app.
• Public authorities — only when legally required.

We do not sell your data or share it with advertisers.

5. Where and how long we keep it

Data is stored on our servers in Finland (European Union). Google and Apple may process data in other countries under their own policies.

We keep your data for as long as your account exists; sign-in records of a deleted account are kept for another 90 days. Database backups are kept for 14 days and then deleted.

6. How to delete your account

In the app: Settings (Параметры) → Delete account (Удалить аккаунт). If you are seated at an unfinished game, finish it or leave the table first.

Without the app: email support@soqqa.club from the Google account address you sign in with, or tell us your nickname and how you sign in. We will delete the account within 30 days and reply to you.

Deletion immediately erases your account and its link to Google or Apple, your name, email address, photo and notification tokens, and replaces your nickname in game records and chat messages with “Deleted player” (Удалённый игрок). Records of games and coin transactions, chat message texts and fair-play check results remain without your nickname; they are needed for accounting, resolving disputes and moderation. Sign-in records (IP addresses and devices) are kept for another 90 days for fraud prevention and then deleted. Deleted data disappears from backups within 14 days.

7. Your rights

You can:

• find out what data we hold about you and get a copy;
• correct your nickname and photo in the app, under Settings (Параметры);
• delete your account;
• turn off notifications in your phone settings;
• object to processing or withdraw your consent.

Email support@soqqa.club and we will reply within 30 days. You may also complain to the data protection authority in your country.

8. Security

The app talks to the server only over an encrypted connection (HTTPS/TLS). The database is closed to the internet: only the game server and administrators can access it. No system is completely secure, but we work to reduce the risks and will tell you if a breach affects your data.

9. Age

Soqqa Club is intended for people over 18. We do not knowingly collect data from children. If you learn that a child has created an account, contact us and we will delete it.

10. Data from your Google account

The data we receive from Google when you sign in is used only to sign you in to Soqqa Club and run your account, and is not shared with third parties. Soqqa Club's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

11. Changes to this policy

If this policy changes, we will update this page and the date at the top, and announce significant changes in the app.

12. Contact

Soqqa Club, support@soqqa.club, website soqqa.club.